Find out what
the country are
For any questions that are not answered below, or if you need technical support, please click here and you will be taken directly to our help desk.
Billing and Payment
Domain Name Questions
Pre-Fab Web Site Questions
Back Office Pro Questions
Search Engine Optimization Questions
How much hosting experience does your company have?
We have been offering real estate investor web sites since March of 2002, and we have been growing ever since. During this time we have seen many competitors come and go. Many investors have lost their sites to upstart companies who have gone out of business. If you are serious about your real estate business you should stick with the pros. We are the leader in the industry and we will be here long into the future.
Why do I need a
According to a recent report by The National Association of Realtors the real estate industry is one of the fastest–growing industries on the Internet. More than half of those interested in real estate today go online to search when buying or selling a home. If you are involved in real estate, you can’t afford to ignore these numbers.
professional web site that encourages customer interactivity is no longer
optional in today’s competitive business climate.
A web site is a competitive necessity for business survival. A professionally designed, interactive web site allows you to position your business before large numbers of sellers. It gives you a professional presence online that allows others to find you, and increases your business’ credibility.
A professional web site could mean the difference between maintaining a successful, thriving real estate investment business, or always struggling to find the preverbal motivated seller.
A research article from "American City Business Journals" showed that Small businesses (not just real estate business's, but small businesses in general) who use the Internet have grown 46% faster than those that do not." That makes having a web site a "no brainer" business decision for anyone who is serious about their real estate investment business.
How do I order a new InvestorPro
Click Here to signup for your new investor web site online or give us a call at 1-877-444-9327 or Direct - 479-986-9158.
What is the Four Point Internet Marketing Program?
The Four Point Internet Marketing Program contains additional steps that you can take to help your web site excel. The marketing program is extremely simple and can be implemented with very little ,if any, additional cost over what you are doing now. Although it can be fully implemented with very little cost, it does require 'some' effort. Taking this extra effort is what will make your site excel over others who do nothing. We don't make the details available online, because the marketing program is part of what our Gold Plan customers are actually paying for so we only disclose the details to paid customers.
Do you have sites for real estate agents or real estate
Our sites for real estate agents or brokers are virtually the same as sites for non-agents. We change the obvious references to comments such as "We are not agents" etc. and by default we add a disclaimer at the bottom of each page (near the copyright information) that states your status as a licensed professional. This should satisfy most state regulatory agencies, but it is the web site owner responsibility to verify this. We will customize the site in virtually any way you like so that you are compliant.We can also add special features for agents. For example, as an agent you may want a form to allow people to request a free home valuation etc. Since customizations are included at no additional charge, you just have to ask.
uses my web site to send me an "Ask an Expert" question, who will answer the
You would be surprised at how simple most questions to "Ask an Expert" actually are. At least the questions will be easy for you as a real estate professional. If you get a really tough one that you need help with you may send it to Lynn and he will do his best to either answer the question or get you an answer.
design included in your prices?
We are able to keep our prices low by starting with the web site designs that we have already developed. Because of this, graphic design is not included in our posted pricing. Many of the templates can easily have colors changed at no charge. If you need graphic design for your site, or a custom designed web site, please give us a call at 1-877-444-9327 or Direct - 479-986-9158 and we can discuss your options.
hosting included in your prices?
Yes. Other providers may charge additional monthly hosting fees.
my site be hosted?
InvestorPro.com has partnered with Global Net Access to provide Tier One hosting at their data center, ensuring the highest levels of security and firewall technology, powerful and reliable servers and systems, and robust bandwidth. In other words, you get maximum site "up-time" and rapid site access.
Specifically designed to provide state-of-the-art hosting for mission-critical Web sites and enterprise applications, the Global Net Access data center provides the premier level of corporate hosting. Your site data resides on one of the most advanced broadband networks in the world. It's housed in a facility built to withstand earthquakes, tornadoes and floods. Click here for more information on the data center.
How long will it take to get my web site online?
It depends on how complex your site is and how quickly we can procure the necessary information from you. Typically, you can expect your web site to be ready for business within 48 to 72 hours. Depending on complexity and the number of changes and modifications that you request, it can take longer.
do I get traffic to my web site?
We recommend a combination of print advertising such as classifieds and postcards, online advertising such as pay-per-click search engine placement, and word of mouth. We will submit your web site to search engines and web directories including Google and we will send all Gold Plan customers a copy of our Four Point Internet Marketing Program. Other providers may leave you on your own or charge extra for this service.
Can I keep my current email address?
Yes. We offer email forwarding services and will automatically forward any mail from your web site to your existing email address.
Can I send
unsolicited mail using my InvestorPro.com account?
NO! We take a "zero tolerance" stance against sending of unsolicited e-mail, commonly known as spam. Using our server to send spam or advertising your InvestorPro.com site in spam sent by any other server will get your account terminated immediately, without notice, without refunds and without apologies.
How do I know if
the message I am sending is spam?
Not sure whether your email is spam? Make sure you follow the rules outlined in the federal law against SPAM. It is called the CAN-SPAM Act of 2003 and you can get more information at http://www.wilsonweb.com/wmt9/canspam_comply.htm
When I need help, do I get to talk to a real person?
Yes, Yes and Yes. The Internet industry generally lacks personal service. It seems like everywhere you go to do business you are literally just a number. Many Internet companies don't even provide phone numbers on their web sites. InvestorPro.com is much different. We pride ourselves on our excellent customer service and you can actually call and talk to real people.
Our office hours are 8:00 to 5:00 CST. This is the best time to call if you want to speak to one of our technicians personally. If all of our lines happen to be busy, or if you call after hours, our live 24/7 answering service will pick up the line. Although we have office hours, we do have technicians working on customer web sites and answering help desk questions before and after office hours and on weekends. If you have a true emergency then we encourage you to call us 24/7 at 1-877-444-9327. Technicians are on call 24/7 to handle emergency calls. Please don't tell the operator that it is an emergency call if it is not a true emergency.
If you ever feel like you are not getting the help you need than feel free to ask for Lynn Hahn personally.
I get technical support?
We offer toll-free telephone support 8AM to 5PM weekdays CST as well as a full-featured 24x7 online support system.
Call us at 1-877-444-9327 or go to http://MySupportTeam.com for assistance.
How do I make changes to my web site?
At InvestorPro.com making changes to your investor site is as easy as it gets. Our web site technicians take the burden of modifying your site off your hands so that you can focus on what you do best "REAL ESTATE"! For any changes or help with your investor web site you can either submit a ticket to our help desk, send an email to our help desk or call us toll free at 1-877-444-9327 or Direct - 479-986-9158.
The only exception to this is your property listing manager and your Testimonials. You will be able to add/modify or delete both of these sections using your BackOffice Pro login 24/7 and all changes are immediately reflected on your web site.
charge me for changes on my web site?
It is our policy to not charge customers for minor changes to their web sites. In fact, it is VERY RARE that we charge an investor for web site changes. We will modify text, navigation buttons, add pages, remove pages. add downloadable documents etc. without charge (within reason). We do charge for major changes or for changes that are going to be very time consuming. We will always ask you first before making changes that would require any additional fees.
Do I need to know any programming languages or need any special software installed
on my computer?
Absolutely not. We do all of the work for you and all you need is a normal Internet browser so that you can see your site on the web and obtain access to your BackOffice Pro.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover Card. We can also accept bank draft, but there is a small additional fee.
I upgrade my account?
You can upgrade at any time by calling us at 1-877-444-9327 or Direct - 479-986-9158. We will arrange for you to pay the difference in plan prices and get you upgraded right away.
if I decide to cancel my site?
We never lock you into long term contracts. To cancel your site call 1-877-444-9327 between the hours of 8AM - 5PM CST, Monday through Friday. Your site will be canceled upon receipt of the cancelation request. *Note: you must notify us at least 48 hours before your next billing cycle.
Can I pay yearly and get a discount?
Yes, we offer a 10% discount off the monthly rate for customers who pay by the year. Contact us at 1-877-444-9327 or Direct - 479-986-9158 for assistance.
Are there any savings for customers purchasing multiple
YES! We offer current Gold Plan customers a 50% discount on both the setup and monthly charges for additional sites.
What will my web site's address be and what if I already
have a web address?
Your web site address will be determined by the domain(s) that you choose (Example: www.YourName.com). Although we do have a handful of real estate related domains that you may use with your new web site, we highly recommend that you purchase your own domain. Click here to search for an available domain.
If you already have a domain then all you will have to do is login to your registrar and change your nameservers. Contact our support team for instructions.
If you need any help with choosing or registering a domain please feel free to call us at 1-877-444-9327 or Direct - 479-986-9158.
What is a domain name?
A domain name is a sequence of letters and numbers which determine the address of your site. This site's domain name is "InvestorPro.com." You need to register a domain name before your web site becomes accessible at this address.
I choose a domain name?
Lynn's two rules for choosing a domain are 1) Make it easy to spell and 2) Make it easy to remember. If a potential buyer or seller can easily remember your domain then they are more likely to visit your site and more likely to refer your site to friends. Of course, if your domain is hard to spell then you can expect that some users will just give up when they can't get it right. A shorter name is ideal and will make it easier to include your domain in classified ads and other printing, but don't forsake rule number one and two above because a short name that nobody can spell or remember is not a good one.
Can I use
multiple domains with my web site?
Sure, you can use multiple domains. As a matter of fact we encourage the use of multiple domains. By using multiple domains you can have specific domains that correlate with your marketing. For example, you may have a domain used specifically for buying property and another for selling property. You may have a foreclosure specific domain and a domain for finding money partners. All of these domains can be pointed to the proper pages within your site. We will be happy to help you with accomplishing this.
Registering and using multiple domains names is great for building your business and can help you create a dynamic online identity.
When you register multiple domain names, you can:
See SpottedLizard.com to see if your domain choice is available.
Is domain name registration included in your prices?
Some devious web site services, while offering to register your domain for you, legally register the domain in their own name. This means that if you try switching web site services you will not be able to keep the domain. We don't believe in this unethical practice and that is one of the reasons we don't include a domain name in our pricing. A domain is your identity online. It separates you from everyone else - once yours, as long as you keep renewing it, no one else can take it.
You can purchase your own domain for less than $10 per year and you will own it outright. When you own your domain name outright you retain all rights to the domain should you choose to do something different with your site in the future. You may use any domain registrar that you like, but we recommend http://SpottedLizard.com for domain registration because of their great prices, superior features and excellent customer service.
Does every pre-fab web site you build look the same?
We start with one of our designs, and then using your input, we will personalize it using your photos, color choices, images and other changes. Our web sites are very flexible, and we customize your site to make it unique to your business. Of course, if you like we can also design a complete custom web site design just for you. Browse our Templates.
How do I
know which template is the best?
All of the templates have the same basic content and the same functionality. You just need to pick the template that you personally like the best. Remember that we will customize the template to make your site unique to your business.
Statistics Software Does InvestorPro.com Provide?
InvestorPro.com offers statistics via Google Analytics to all of our customers.
Gold, Silver or
Bronze. Which plan is best for me?
The InvestorPro.com Gold plan is the plan with all of the bells and whistles and the most flexibility. The Gold Plan includes extra marketing tools such as the ebooks and the ebook autoresponders. Gold Plan customers also receive the Four Point Internet Marketing Program.
If you are trying to save a little money and you don't need all of the Gold Plan features then the Silver Plan may be your best choice.
If you are on an extremely tight budget and just want a simple ten page web site so that you can start promoting your business and using your domain name for email etc. then you may want to consider a Bronze site.
Can I start small and upgrade my web site as I need
Our sites are designed with the future in mind and you can upgrade your site at any time. Simply call us at 1-877-444-9327 or Direct - 479-986-9158.
What is Back
The Back Office Pro web-based database is a comprehensive online lead and property listing management solution that gives you all the tools you need to automate and streamline your marketing processes. It lets you focus more energy on increasing productivity and generating new revenue since you spend less time on paperwork and office administration. See Back Office Pro
How many photos
can I upload per listing?
Fifteen photos per listing.
How many listings
can I have on my web site?
Currently there is no limit to the number of listings you can display for Gold Plan customers. Silver Plan customers are limited to ten properties. See Pre-Fab Web Site Pricing page for details.
Is there a
limit to the number of leads I can manage?
Absolutely no limit.
How secure is
The data in your Back Office Pro database is private and is not viewable by other InvestorPro.com customers. We require complicated passwords to prevent customers from using easily guessable logins. We have taken other steps to protect your data as well.
is search engine optimization?
Search engine optimization is the process of optimizing a web site so that the search engines give it a higher ranking. At InvestorPro.com we pride ourselves on helping our clients to succeed. We offer one of the most successful programs worldwide for creating strong presence across the Internet for real estate investors. During the ordering process we will gather information from you to assist us in properly optimizing your site. Our optimization of your site, combined with you following the Four Point Internet Marketing Program, will help you succeed with your new site.
Do you guarantee search engine positions?
You've seen the ads: Guaranteed #1 Ranking! Any Internet professional will tell you that there are no guarantees in search engine marketing and website promotion. If anyone tells you different, you should run the other way. The bottom line is that no company can guarantee #1 ranking, or any particular ranking, on a given search engine.
The ranking algorithms of the search engines are a closely-guarded secret. Every search engine wants to give top ranking to the site that is the best match to an individual visitor's search query, not to the site that was able to "beat" the system. That is where the value of real search engine marketing comes in.
InvestorPro.com do to optimize my site?
While InvestorPro.com can't guarantee you a position, what we can do is to apply years of experience to optimize your site. In many ways, organic search engine optimization is really a matter of making your site more search engine friendly than your competitors. Making sure that a given page has just the right combination of keywords, title, links, and so on, is really at its base simply a matter of making that page the best web page it can possibly be.
Rather than relying on tricks to try to make the page rank high, it is a matter of making the page the most focused and on-message that it can be. The bad news is that this doesn't guarantee which position in the search engine rankings that page will occupy on a given day. The good news is once the page gets ranked it should always rank well.
Our optimization of your site, combined with you following the Four Point Internet Marketing Program, will help you succeed with your new site.
Do you submit my site to search engines?
Yes, we submit all pre-fab web sites to major search engines. Except as outlined in your Four Point Internet Marketing Plan, you do not need to submit your site to search engines.
How long does
it take for my site to get listed in search engines?
There is no definite period for the search engines and directories to list your web site. It takes from 1 week to 6 months for the major search site engines to spider and then index your site and list it in their rankings. Patience is, unfortunately, required. Because of what is known as "Google's Sandbox", if your domain is brand new then you can expect it to take six months or longer to get listed in Google. For more information on Google Sandbox you can do a search for this phrase on Google.com.
I know if my Soldin9days.com area is available?
You can check availability of any Soldin9days.com county by going to the contact page and clicking on the state and county that you are interested in. If you get a page that states "SORRY, but we currently do not have an investor member in your area..." then the area is available. If you get anything else than the area is not available.
Can I use my own personal domain with a Soldin9days.com
We encourage you to use your own domains to point directly to your affiliate site, bypassing the county maps. You can then advertise your own domain in your market so that regardless of where someone lives they will be taken straight to your site. By doing it this way you will get all traffic that we send to the site for your county, plus all of the traffic that "you" send to the site for ANY county. By doing this you basically have a stand alone site with tons of extra traffic.
How do I get
traffic to my Soldin9days.com web site?
The best thing about Soldin9days.com is that it comes with built in traffic. Soldin9days.com does extremely well in the search engines, which results in thousands of unique visitors each and every month. We also purchase pay per click ads to promote Soldin9days.com. This is web site traffic that can benefit the Soldin9days.com affiliate virtually immediately upon the activation of your new site.
We encourage you to also drive traffic to your Soldin9days.com site by including the Soldin9days.com domain, or your personal domain, in your local marketing. Further, we will send all Soldin9days.com customers a copy of our Four Point Internet Marketing Program, which can boost your traffic even further.
How do I know
if my area is available?
You can check availability of any StopForeclosure.com county by going to the StopForeclosure.com home page and entering a zipcode that you are interested in. If you get a page that states "Are you a Homeowner facing foreclosure or are you looking for more information on becoming an affiliate of StopForeclosure.com?" then the area is available. If you get anything else than the area is not available. If you would like to be placed on a waiting list for your area, please click here and complete the short form.